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1. What
types of file formats can you accept? - Proper artwork for imprinting
requires vector art. We accept as camera-ready art: Adobe Illustrator
(.ai) or transferable vector art (.eps) files. These files should
be prepared by converting all text to outlines (or to curves if
using Corel Draw), color separated (if multicolor), and saved as
PC compatible.
Please note: JPG, BMP,
TIFF and GIF files are not camera-ready as they are raster images
and not vector. If you only have this type of file you can email
it to us (min 300 dpi) and we will attempt to convert the file for
you to the proper format. Images captured from the Internet cannot
be used without incurring an art charge. Please include all font
names in your email. If your art cannot be converted we will quote
you the cost to recreate your artwork before proceeding. All artwork
should be emailed to the
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| 2. What
if I need help with my art / I don't have the right file type?
- If you need assistance with your art, call customer service at 866.681.7212
to discuss your artwork and how we can best help you. If you do not
have the proper file format, you can email us what you have (minimum
300 dpi) and we can attempt to convert it to the proper format. One
hour of art time is supplied at no charge with your order. |
| 3. How do
I send you my logo? - All artwork can be emailed to the
. If you are sending a large file such as a TIFF file, please use
WinZip to compress the file before emailing. If you are on a MAC -
please do not use StuffIt. |
| 4. What
if I do not have any artwork? - Sometimes, customers just want
a text-based imprint or want to add clip art to their art. See below
for font and clip art information. If you need artwork created for
you, call customer service at 866.681.7212 to discuss all your options. |
| 5. What
fonts can I use for my imprint? - If you are sending vector art,
be sure to convert the fonts to outlines, that way we do not need
to have your font on file and it can still be used. We have 1000s
of fonts on file - typically any MS Word font is available. You can
specify these on your order, or use them in preparing your art. (Note:
If you require a specific font that we do not have on file, then you
will need to send us the TTF file or charges will apply for procuring
that particular font). |
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6. Do you
have clip art available? - Luckily, Microsoft Design Gallery
Live can provide you with thousands of clip art files to choose
from for free. You can download art and then insert it into a MS
Word document, add any text you want - and your done! That Word
file can then be sent to us to be used as your art. Please note
comments above about available fonts.
Please note: If you are
doing a one-color only imprint, be careful when selecting clip art
as most is multicolor. Many times we can convert it to one color
but we will need to see the file before final acceptance of the
artwork.
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| 7. What
are PMS colors? - PMS (Pantone Matching System) color is similar
to RBG scale for the Web - but for screen printing. Yet, these colors
do not relate to one another exactly. We cannot take an RGB color
and specify a matching PMS color. Each factory has a different set
of standard PMS colors. We have prepared a PMS
color chart in PDF format to assist you selecting your colors
for imprint. Please note that monitors vary greatly in the way that
they display colors depending on your settings. This chart should
only be used as a guide and not representative of the exact imprint
color. |
| 8. How long
do you keep my art on file? - We maintain a library of client
art for 5 years so that we can adjust your artwork as need for any
items that you order. For a specific order, the factory will maintain
your art for a minimum of one year. Most times, you will not have
a screen or set up charge gain if you have an exact reorder with one
year. |
| 9. Will
I see a proof of my artwork? - All customers will receive a black/white
faxed proof (to scale) of their art along with their order form for
approval prior to sending the order to the factory. For multicolor
art, you will receive an emailed JPG file for approval also. If you
require an actual sample with your artwork, additional charges will
apply - contact customer service at 866.681.7212 for details.. |
